Services

Managed Services Provider

As businesses like yours face significant challenges in scaling and managing your  IT infrastructure while effectively reducing expenses, turning to a Managed Service Provider becomes more cost effective. You gain access to best in class tool sets, hardware, software and even niche technology expertize by only paying for what you use.

Our assessment, setup, and ongoing services fees vary. They depend on complexity of your computer network environment, and your specific business needs.

After assessment and setup or a transition are performed,  our ongoing services provide you you with a benefit of a predictable IT support costs.

How can we help?

Let's evaluate IT's dilemma: how can IT support the business when the business doesn't want IT support?

The situation in IT is not a new one. We've seen this before with the Internet and of course outsourcing. This time, IT needs to take the lessons it learned from those two instances and find a way to align itself with the business.

Here's how IT can become a true business partner:

  • Adopt a service provider's mindset
    Most IT departments don't exactly have a passion for delivering quality customer service. And when it comes to agility, the cloud will eat your lunch. IT departments must provide a service catalog which includes cloud services - either through trusted third party cloud service providers, though their own private clouds, or even hybrid cloud-based solutions. What matters is business results. Even your IT infrastructure - servers, storage, etc. should be viewed as service offerings.
  • Understand the financial drivers that matter to the CFO
    An attention and understanding of the many intricate and interrelated details of service and support.
  • Become a security and compliance partner
    Evaluate and monitor you sevices - both internal and third-party - for infomation security and policy based compliance.
  • Increase responsiveness
    IT is going to have to respond to the business user based on their schedule, not IT's. "Anytime, anywhere" also means anytime, anywhere support. The BSM angle on this is that while IT may not have to monitor the infrastucture of a cloud application, they will have to be inceasingly responsive to the end-user experience. The IT performance dashboard must include views of both cloud applications and internal IT applications.

 

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